FAQ

Please also check out the documentation or see the support page for further information on how to get help. For Maps Marker Pro, please also check out the terms of service and the privacy policy.

If an answer to your question is nowhere to be found, please get in contact!

General

Can I import markers via CSV, XLS, XLSX or ODS?

Yes, this feature is available since Maps Marker Pro v1.4.

Permalink. Mark as helpful. 50

Can I display routes (GPX) on maps?

Yes, this feature is available since Maps Marker Pro v1.2.

Permalink. Mark as helpful. 40

I would like to use this plugin on wordpress.com

Unfortunately this is not possible at the moment, as plugins for wordpress.com are selected by automattic. Nethertheless you can write an email to plugins@wordpress.org and ask if this plugin could be included in the future (which I would very much appreciate ;-) )

Permalink. Mark as helpful. 5

Can I use this plugin within a commercial context?

Yes, you can use Leaflet Maps Marker and Maps Marker Pro within a commercial context. The only requirement for Leaflet Maps Marker beside following the GPL 2.0-licence is that the attribution links to the plugin and the licence conditions of the used maps don´t get removed from each map shown through the plugin on your website.

Maps Marker Pro is not licensed under GPL 2.0 but can of course also be used within a commercial context. The pro version also allows you to remove the backlinks to MapsMarker.com – please check out the terms of service for more details.

Since v2.5 the plugin also supports the usage of Google Maps as basemaps. Please be aware, that to stay in accordance with the Google Terms of Usage you have to use an API key for commercial usage. Please see http://www.mapsmarker.com/google-maps-api-key for more details.

Permalink. Mark as helpful. 4

Do I need any key or any registration to show maps in my blog?

No – you don´t need an API-Key or registration to show maps in your blog.

The plugin also supports the usage of Google Maps as basemaps. Please be aware, that to stay in accordance with the Google Terms of Usage you have to use an API key for commercial usage. Please see http://www.mapsmarker.com/google-maps-api-key for more details.

Permalink. Mark as helpful. 1

I would like to have feature XY in one of the next versions of the plugin

Please check out the roadmap for Maps Marker Pro if your feature has already been listed there. If not, please add a comment there.

Permalink. Mark as helpful. 0


Installation

Is this plugin compatible with WordPress multisite?

You need at least a single license to also install Maps Marker Pro on a WordPress multisite instance. The pro version even includes some additional admin tools which allows you to propagate the license key or custom settings to all subsites.

Permalink. Mark as helpful. 0

Does the plugin work with PHP 4.x?

No, you need at least PHP 5.2 installed on your server to run this plugin.

One remark: support for PHP 4 has been officially discontinued since 2007-12-31, so it might generally be a good idea to update. If you´re using WordPress on a shared host, please contact your web host provider and ask them to update to at least PHP 5.2

Permalink. Mark as helpful. 1

How can I rollback to an old version of Maps Marker Pro?

If you have any issues after an update, please open a support ticket. It the issue is severe and affecting all users, we will immediately start working on a hotfix which we make available as soon as possible (usually within 12-24 hours).

If you want to switch back to an old version until this fix is available, please download a former version from https://www.mapsmarker.com/updates-pro/archive/ and overwrite the plugin files on your server in the directory /wp-content/plugins/leaflet-maps-marker-pro/.

Please DO NOT uninstall and reinstall the plugin to rollback to an old version, as uninstalling the plugin will also delete all map data!

Permalink. Mark as helpful. 0

What´s the minimum required WordPress version?

The minimum required WordPress version to run Maps Marker Pro is 3.3 – anyway it is advised to always update to the latest WordPress version.

Permalink. Mark as helpful. 2

I can only see one marker icon after installation – where are the others?

I have tested the plugin installation successfully on webservers of different hosting providers. Nethertheless in some rare cases you might get following warning after the first activation of the plugin:

Warning: the custom map icon directory at /wp-contents/uploads/leaflet-maps-marker-icons could not be created due to file permission settings on your webserver. Leaflet Maps Marker will work as designed, but only with one map icon available.
You can add the included map icons manually by following the steps at http://www.mapsmarker.com/incomplete-installation

This means that the installation was successful but the default map icons included in the plugins package could not be unzipped due to permissions settings on your server. The plugin will work as designed though – but only with one map icon available.

If you want to add the included default map icons manually, please follow these steps:

  1. Create the directory /wp-content/uploads/leaflet-maps-marker-icons/
  2. copy the file /wp-content/plugins/leaflet-maps-marker/inc/img/mapicons/mapicons.zip to the directory /wp-content/uploads/leaflet-maps-marker-icons/
  3. unzip mapicons.zip into the directory /wp-content/uploads/leaflet-maps-marker-icons (you can also unzip the file locally & upload the icons)

After that, the default map icons should be available for selection on marker and layer maps. You can also repeat the steps above for more map icons from the Map Icons Collection, which consist of over 700 map icons which are compatible with Leaflet Maps Marker.

Please note that if you had to follow the steps above for the map icons to show up, the plugin´s uninstall function might also not work completely on your server (resulting in files still on your webserver after uninstall of the plugin through WordPress / Plugins). You might then have to uninstall the directory wp-content/uploads/leaflet-maps-marker-icons manually too.

Permalink. Mark as helpful. 4


Pro Version

Can I carry on using the Maps Marker Pro plugin for as long as I like even if I don´t renew my access to upgrades and support?

Yes. Once you purchased a valid Maps Marker Pro license, you can use this version as long as you like. With your initial purchase you also get access to 1 year of updates and support.

Permalink. Mark as helpful. 1

Are there any obligations I will have after starting the free 30-day-trial period?

Absolutely not. You can test Maps Marker Pro 30 days for free without any obligations. After 30 days trial the plugin will stop working unless you enter a valid license key (if you upgraded from the free version, you can also switch back to that version). We will also not share your data with third parties – see our privacy policy for more details.

Permalink. Mark as helpful. 0

Can I try a live demo of the Maps Marker Pro?

Yes, you can also test Maps Marker Pro on http://demo.mapsmarker.com where you are allowed to login and test the admin pages of Maps Marker Pro before purchasing a pro license or starting a free 30-day trial on your server.

Please note that the plugin settings cannot be saved due to security restrictions and that the database gets reset every 30 minutes.

Permalink. Mark as helpful. 1

Do I need an extra license for a staging server?

No, please open a support ticket and tell us the domain of your staging server and this domain will be added manually to your list of valid license instances.

Permalink. Mark as helpful. 3

I need an invoice with a VAT number

If you need an invoice with a VAT number, please send us your VAT number after completing your order. We will then get back to you with an updated VAT invoice.

Permalink. Mark as helpful. 0

If I don´t like to use Maps Marker Pro anymore, can I get a refund?

No, as Maps Marker Pro offers a free 30-day trial which allows you to test if the plugin fits your need or runs on your hosting environment for example (which is normally the case and if not, we try to help here if course). After 30 days trial the plugin will stop working unless you enter a valid license key. Please note that there is also no refund option if you purchase prolonged access to support and upgrades (note: 1 year is included in your initial purchase) – this access will expire automatically unless you choose to actively prolonge it again.

Permalink. Mark as helpful. 0

Do you also offer a package valid for unlimited domains?

No, Maps Marker Pro licenses are domain based and there are the following packages available:

  • Personal (single license)
  • Plus (5 pack licenses)
  • Professional (25 pack licenses)

For current prices please check out the store.

If you need larger license packages, please get in contact.

Permalink. Mark as helpful. 0

Do you also offer an affiliate program?

yes, with commissions up to 50% and three-tier-levels with 5% commision for each level.

For more details please visit https://www.mapsmarker.com/affiliates

Permalink. Mark as helpful. 1

Can I install Maps Marker Pro on a WordPress MultiSite installation?

Yes, installing Maps Marker Pro on a WordPress MultiSite installation is possible. Just keep in mind, that the license model is domain based, so if you are using subdomains for your multisite installation you need to activate a license per domain. If your subsites are accessible on subdirectories on your main domain though, only the main site has to be activated.

You will find detailled information and a tool tool to propagate your license to your subsites on the license settings page.

Permalink. Mark as helpful. 0

Can I manually draw a GPX track on a map?

Manual creation of GPX tracks on maps will probably be added with a later release. In the meantime you can use services like http://www.gpsvisualizer.com/draw/ which allow manual drawing of tracks and exporting the result as GPX file – which you can display on your maps with Maps Marker Pro.

Permalink. Mark as helpful. 5

Can I add multiple GPX tracks to a map?

You can only add one GPX file to a map – if you want to show multiple GPX tracks on one map, you have to merge those files first – you can use the online tool at http://joewein.net/bike/gpxmerge/ for this purpose.

Permalink. Mark as helpful. 6

Will I be able to reuse my map data when upgrading from the free version?

Yes, with Maps Marker Pro you will be able to use marker and layer maps created with the free version of the plugin.

Permalink. Mark as helpful. 2

Can I switch back to the free version without data loss?

Yes, if you used the pro upgrader to start a free 30 day trial and want to roll back to the free version after your 30 day free trial has expired, this is possible without data loss.

Additional tags: rollback

Permalink. Mark as helpful. 1

How can I renew my access to updates and support

Please check out this tutorial on how to extend your access to updates and support for Maps Marker Pro.

Permalink. Mark as helpful. 0

Which features are planned for future releases?

Please check out the roadmap for planned feature for next releases of Maps Marker Pro.

Permalink. Mark as helpful. 1

How can I transfer my license to another domain?

Please see this tutorial for more details on how to activate your license again on another domain.

Permalink. Mark as helpful. 0


Pricing FAQs

Do I get updates for the plugin?

Yes. In-dashboard updates are delivered to all Maps Marker Pro users with a valid license key.

Permalink. Mark as helpful. 0

Can I carry on using the Maps Marker Pro plugin for as long as I like even if I don´t renew my access to upgrades and support?

Yes. Once you purchased a valid Maps Marker Pro license, you can use this version as long as you like. With your initial purchase you also get access to 1 year of updates and support.

Permalink. Mark as helpful. 1

How much does it cost to renew my access to updates and support?

A license does not expire and includes access to updates and support area for 1 year.

After your access to updates and support has expired you can continue using your license without any limitations. Nevertheless you will not be able to get updates including bugfixes, new features and optimizations as well as access to our support system.

Access to updates and support can be optionally extended by 1 year at a following price:

  • Personal package (support for 1 domain): 15€
  • Plus package (support for 5 domains): 39€
  • Professional package (support for 25 domains): 79€

See tutorial on how to renew your current license

Permalink. Mark as helpful. 0

Are there any obligations I will have after starting the free 30-day-trial period?

Absolutely not. You can test Maps Marker Pro 30 days for free without any obligations. After 30 days trial the plugin will stop working unless you enter a valid license key (if you upgraded from the free version, you can also switch back to that version). We will also not share your data with third parties – see our privacy policy for more details.

Permalink. Mark as helpful. 0

Can I try a live demo of the Maps Marker Pro?

Yes, you can also test Maps Marker Pro on http://demo.mapsmarker.com where you are allowed to login and test the admin pages of Maps Marker Pro before purchasing a pro license or starting a free 30-day trial on your server.

Please note that the plugin settings cannot be saved due to security restrictions and that the database gets reset every 30 minutes.

Permalink. Mark as helpful. 1

What types of payment do you accept?

Currently we accept Visa, Mastercard, American Express, sofort & PayPal as well as bitcoins. We only accept payments online so we will not be able to accept a purchase order, take a check or take any orders over the phone.

Permalink. Mark as helpful. 0

Do I need an extra license for a staging server?

No, please open a support ticket and tell us the domain of your staging server and this domain will be added manually to your list of valid license instances.

Permalink. Mark as helpful. 3

Do you offer any discounts?

Yes, on the checkout page, you are offered a 5% discount for a tweet, facebook like or post on google+.

Permalink. Mark as helpful. 0

I need an invoice with a VAT number

If you need an invoice with a VAT number, please send us your VAT number after completing your order. We will then get back to you with an updated VAT invoice.

Permalink. Mark as helpful. 0

If I don´t like to use Maps Marker Pro anymore, can I get a refund?

No, as Maps Marker Pro offers a free 30-day trial which allows you to test if the plugin fits your need or runs on your hosting environment for example (which is normally the case and if not, we try to help here if course). After 30 days trial the plugin will stop working unless you enter a valid license key. Please note that there is also no refund option if you purchase prolonged access to support and upgrades (note: 1 year is included in your initial purchase) – this access will expire automatically unless you choose to actively prolonge it again.

Permalink. Mark as helpful. 0

Do you also offer a package valid for unlimited domains?

No, Maps Marker Pro licenses are domain based and there are the following packages available:

  • Personal (single license)
  • Plus (5 pack licenses)
  • Professional (25 pack licenses)

For current prices please check out the store.

If you need larger license packages, please get in contact.

Permalink. Mark as helpful. 0

Will Maps Marker Pro work on WordPress.com hosted sites?

No. The WordPress.com hosted platform is closed and you are not allowed to install additional plugins so you would be unable to install Maps Marker Pro. Maps Marker Pro only works on self-hosted WordPress installations.

Permalink. Mark as helpful. 0

Do you also offer an affiliate program?

yes, with commissions up to 50% and three-tier-levels with 5% commision for each level.

For more details please visit https://www.mapsmarker.com/affiliates

Permalink. Mark as helpful. 1

Do you also offer a reseller program?

yes, if you are a reseller, you can apply for our reseller program which allows you to resell licenses with a 20% discount.

For more details please visit https://www.mapsmarker.com/reseller

Permalink. Mark as helpful. 0


Usage

How do I change the shadow of markers?

The shadow image is located in /leaflet-dist/images and can be replaced there. Please note that the original file will be added again after each plugin update – the pro version offers an options to use a marker shadow image which doesn´t get overwritten on plugin updates (in settings / map defaults / Default values for marker icons)

Permalink. Mark as helpful. 6

How can I add maps to widgets?

Just copy the shortcode (e.g. [mapsmarker marker=”1″]) into the widget you want the map to appear.

Permalink. Mark as helpful. 7

How do I change the basemap to xyz?

Some people ask, how they can set the basemap to country xy for example. There seems to be some misunderstandings about the terms, which I hopefully can explain with this faq entry:

A map in Leaflet Maps Marker needs a basemap which is used for creating the map on which the markers will be displayed. By default you can use basemaps from OpenStreetMap for example with different rendering options (OSM mapnik or Mapquest OSM). These three basemaps cover the whole world, so there is no need to set an extra basemap for a specific area/country.

So if you want to add a marker for Europe, Asia or Australia, the process is quite the same: choose your location by using Google Places Search, entering coordinates or clicking on the map (see this tutorial for details).

Permalink. Mark as helpful. 1

How to use the official Austrian map basemap.at

Basemap.at is the official Austrian map which is available as open data and can be used with Leaflet Maps Marker and Leaflet Maps Marker Pro by following these steps:

1. navigate to Settings / Basemaps / Custom basemap 1 settings:

basemap-step1

Change the configuration on this page as follows:

  • Tiles URL: http://{s}.wien.gv.at/basemap/geolandbasemap/normal/google3857/{z}/{y}/{x}.jpeg
  • Attribution: Datenquelle <a href=”http://www.basemap.at” target=”_blank” title=”Offizielle Verwaltungsgrundkarte von Österreich”>basemap.at</a>
  • Maximum Zoom Level: 19
  • Support for subdomains: yes
  • Subdomain names: “maps1″, “maps2″, “maps3″, “maps4″

2. Navigate to Settings / Map defaults / Available basemaps in control box and tick checkbox on Custom Basemap 1:

basemap-step2

3. Click on Save Changes at the bottom of the settings page

Finished! You can now select basemap.at when creating a new map:

basemap-step3

 

Permalink. Mark as helpful. 0

Can I add custom marker icons?

Yes, you can choose from more than over 700 icons from http://mapicons.nicolasmollet.com. Just save the icons from there and upload them to the directory wp-content/uploads/leaflet-maps-marker-icons/ and they will show up afterwards immediately on marker/layer-edit page.

Permalink. Mark as helpful. 12

Can I remove the attribution text from the maps?

Maps Marker Pro offers an option to remove backlinks to MapsMarker.com. Navigate to Settings / Misc for this option:

backlinks-settings

Permalink. Mark as helpful. 11

Can I add a marker to multiple layers?

No, a marker can only be assigned to one layer (the pro version includes a duplicate marker-feature which helps to overcome this limitation).

Permalink. Mark as helpful. 0


Troubleshooting

I can only see one marker icon after installation – where are the others?

I have tested the plugin installation successfully on webservers of different hosting providers. Nethertheless in some rare cases you might get following warning after the first activation of the plugin:

Warning: the custom map icon directory at /wp-contents/uploads/leaflet-maps-marker-icons could not be created due to file permission settings on your webserver. Leaflet Maps Marker will work as designed, but only with one map icon available.
You can add the included map icons manually by following the steps at http://www.mapsmarker.com/incomplete-installation

This means that the installation was successful but the default map icons included in the plugins package could not be unzipped due to permissions settings on your server. The plugin will work as designed though – but only with one map icon available.

If you want to add the included default map icons manually, please follow these steps:

  1. Create the directory /wp-content/uploads/leaflet-maps-marker-icons/
  2. copy the file /wp-content/plugins/leaflet-maps-marker/inc/img/mapicons/mapicons.zip to the directory /wp-content/uploads/leaflet-maps-marker-icons/
  3. unzip mapicons.zip into the directory /wp-content/uploads/leaflet-maps-marker-icons (you can also unzip the file locally & upload the icons)

After that, the default map icons should be available for selection on marker and layer maps. You can also repeat the steps above for more map icons from the Map Icons Collection, which consist of over 700 map icons which are compatible with Leaflet Maps Marker.

Please note that if you had to follow the steps above for the map icons to show up, the plugin´s uninstall function might also not work completely on your server (resulting in files still on your webserver after uninstall of the plugin through WordPress / Plugins). You might then have to uninstall the directory wp-content/uploads/leaflet-maps-marker-icons manually too.

Permalink. Mark as helpful. 4

I only get “loading map – please wait…” and no map

Since free v3.1, all needed javascripts are loaded into the footer of your website for better performance. This is done by using the default function wp_footer(); which can be found in most themes in footer.php or index.php (and is also recommended for all themes by WordPress as otherwise some default functions might not work either). Here an example of footer.php:

<?php wp_footer(); ?>
</body>
</html>

So please check first within your template (e.g. wp-content/themes/YOUR_TEMPLATE_NAME/footer.php) if the function wp_footer() is present and if not, please add it to your theme as many other plugins and WordPress itself also depends on it.

If you don´t have the file footer.php, please check if the function wp_footer() is present in the file index.php.

If you added the template tag and the message “loading map – please wait…” gets displayed anyway, please follow the steps from the readme-first post in the support forum, as this could be a conflict with another plugin.

If this does not help either (or if you don´t like to add this template tag to your theme), please navigate to the plugins settings in the backend and try setting the option “Where to insert Javascript files on frontend?” under Misc / General settings to “header (+inline javascript)”:

header

Please note that this setting has been removed in pro v1.5.5 and was re-added with v1.5.6 for compatibility reasons – so if you changed this setting in the free version and upgraded to current pro version, you have to change this setting again (once only).

Permalink. Mark as helpful. 29

Shortcode in popup text is not parsed on layer maps

Please note that due to technical limitations, shortcodes in popup texts are only parsed on marker maps.

Permalink. Mark as helpful. 8

database warning “Found row where the auto_increment column has the value 0″

When using backup plugins like BackWPup or working directly in your database via phpmyadmin you might notice the following warning:

WARNING: Result of table check for wp_leafletmapsmarker_layers is: Found row where the auto_increment column has the value 0

This is generally nothing to worry about – the table wp_leafletmapsmarker_layers was designed to start with value 0 – changing this in order to suppress the warning is unfortunately not possible, as layer 0 is used for all markers which are not assigned to a layer.

Permalink. Mark as helpful. 0

HTML5 fullscreen mode does not work for maps in iframes

If you embedd a map with an iframe-tag, you have to add the following code to this tag for HTLM5-fullscreen-mode (pro version only) to work:

allowfullscreen=”true” mozallowfullscreen=”true” webkitallowfullscreen=”true”

Permalink. Mark as helpful. 4

I get the error “Map could not be loaded – please enable Javascript!”

Leaflet Maps Marker needs a browser which supports Javascript in order to display maps. Current version of common browsers (Firefox, Chrome, Internet Explorer or Safari) support Javascript out of the box – if you use an old version, please update to the current version (you will benefit from it in general, believe me!).

If this doesnt help, please check if you have same Javascript blocking addons/plugins like NoScript installed and active – those addons need to be disabled in order to show maps.

Permalink. Mark as helpful. 2

I messed up with the plugin settings – what can I do?

Please use the function “Reset to defaults” in Settings and all settings will be reset to default.

Permalink. Mark as helpful. 0

Known incompabilities with other plugins

With v2.1 of Leaflet Maps Marker, I added an automatic check for incompatible plugins and instructions how to solve corresponding bugs (if possible). If an incompatibility is found, an admin notice (and instructions how to solve this if available) is displayed in your WordPress admin area. This list is automatically updated on each new release.

Permalink. Mark as helpful. 5

I get the error “web server doesn´t meet the requirements for Maps Marker Pro”

This error may occur if you have moved your WordPress installation to another server where no ioncube loaders are installed.

To solve this issue, download the current Maps Marker Pro package (obfuscated and not encrypted version) from http://mapsmarker.com/download-pro and overwrite the plugin files on your new server (attention: do not uninstall and reinstall the plugin, as all map data will get deleted if you use the WordPress plugin uninstall function! Just manually overwrite all plugin files directly on your server!)

Another reason for this error may be that your server had ioncube loaders installed and was updated to PHP 5.5 or higher recently. The ioncube encoded version of Maps Marker Pro only supports PHP 5.2-5.4. To solve this isse, you also need to manually download the current Maps Marker Pro package (obfuscated and not encrypted version) from http://mapsmarker.com/download-pro and overwrite the plugin files on your new server.

Beginning with the next plugin update, the automatic updater will work again as usually – no more manual steps are needed then.

Permalink. Mark as helpful. 0

starting point when using Google Maps directions is incorrect

By default Google Maps is used as directions provider for the directions link in the map panel and for the directions link added to the popuptext of each marker.

If you entered an address for your location, this address will be used for directions starting point, if you only entered latitude and logitude coordinates (and address field is empty), these coordinates are used as starting point for directions.

If you notice that your starting point on the opened Google Maps is incorrect, than is because Google by default always calculates the directions by using car as preferred transport method. So the nearest place to your location that can be reached by car is taken as starting point automatically.

Unfortunately this cannot be fixed on Google Maps, as this is not a bug but a feature ;-) – anyway there are several ways to deal with this issue:

– if you only rely on walking directions, you can navigate to Settings / directions settings / Google Maps directions settings and check the checkbox “Walking directions”.

– if that is not an option for you (roads for cars will be ignored with this direction), please navigate to Settings / directions settings / general directions settings and set a different directions provider like bing maps, which takes exactly the coordinates of your location and does not change the starting point.

Permalink. Mark as helpful. 0

when saving a marker I get the error “a marker with the ID 0 does not exist!”

Please check if the database tables needed for Maps Marker Pro have been created by logging into your database tool (usually phpmyadmin) and checking if the tables

  • wp_leafletmapsmarker_markers and
  • wp_leafletmapsmarker_layers

exist. If yes, please turn on WordPress debugging (by adding define(‘WP_DEBUG’, true); to wp-config.php), also have a look into the PHP error log if possible and open a support ticket with the logged results.

Permalink. Mark as helpful. 0

“Error: a new local license key could not be obtained.” is shown after license activation

connect-error

If you see the error above after trying to activate your license key on the license settings page, this means that your server could not connect to https://www.mapsmarker.com for the license validation.

Please first check if you are using at least v1.7, which includes a workaround for servers with outdated SSL libraries, that are needed to connect to the license API on mapsmarker.com. If you are using a version below 1.7 and also do not see that there is an update available, your server is very likely to be affected from this issue. To solve this, please update manually once to the latest version by downloading the current plugin package from http://mapsmarker.com/download-pro and overwritting the files on your webserver via FTP. Future updates should then work again as usual.

If updating to v1.7 or above did not solve the issue, please ask your hoster for help. There might be special security precautions preventing your server from communicating directly with https://www.mapsmarker.com (GET requests, Port 443)

It could also be that your server only allows direct connection through a proxy (you can verify this if you are not receiving any WordPress core or plugin updates). If this is the case, the proxy server has to be configured in wp-config.php (please ask your hoster for details about your proxy):

define('WP_PROXY_HOST', '192.168.xx.xxx');
define('WP_PROXY_PORT', '8080');
define('WP_PROXY_USERNAME', 'my_user_name');
define('WP_PROXY_PASSWORD', 'my_password');
define('WP_PROXY_BYPASS_HOSTS', 'localhost, www.example.com');

If that also does not help, please open a support ticket and we will be glad to help you solving your issue!

Permalink. Mark as helpful. 0

KML-Issue: Custom icons don´t show up in Google Maps

Please see this article for more info about this issue and a workaround.

Permalink. Mark as helpful. 3

I do not see plugin update notifications about new versions

The Maps Marker Pro plugin checks every 12 hours if a new version is available. You can also manually trigger the update check by going to Plugins and clicking on the link “Manually check for updates” next to “Maps Marker Pro”:

manual-update-check

If you do not see the link “Manually check for updates” or clicking on it does not show the latest version available, please proceed as follows:

Please first check if you are using v1.5.9 or v1.6. With v1.5.9 delivery of plugin updates via SSL was added to increase security. Unfortunately we found that although this features works fine, there might be issues on servers with outdated or incomplete SSL libraries. This can prevent your plugin to communicate with mapsmarker.com to check for new plugin updates.

To fix this, please manually update to the latest version, which includes a workaround for those servers. To manually update your plugin, please download the latest package from http://mapsmarker.com/download-pro, unzip the plugin package and copy the files from the unpacked folder /leaflet-maps-marker-pro/ to your server via FTP, overwritting all files and subdirectories in the directory youdomain.com/wp-content/plugins/leaflet-maps-marker-pro/

Please note: if you would uninstall and reinstall the plugin through the WordPress admin interface, all created maps would get deleted on uninstall, so please do a manual update via FTP if you have already created some maps!

If updating to the latest version did not solve the issue, please ask your hoster for help. There might be special security precautions preventing your server from communicating directly with https://www.mapsmarker.com (GET requests, Port 443)

It could also be that your server only allows direct connection through a proxy (you can verify this if you are not receiving any WordPress core or plugin updates). If this is the case, the proxy server has to be configured in wp-config.php (please ask your hoster for details about your proxy):

define('WP_PROXY_HOST', '192.168.xx.xxx');
define('WP_PROXY_PORT', '8080');
define('WP_PROXY_USERNAME', 'my_user_name');
define('WP_PROXY_PASSWORD', 'my_password');
define('WP_PROXY_BYPASS_HOSTS', 'localhost, www.example.com');

If you are not using a proxy, and still not see the that there is a new plugin version available, please install the debug bar plugin from http://wordpress.org/extend/plugins/debug-bar/. This plugin allows you to debug the communication to the update server on mapsmarker.com. After activation of this plugin, click on Debug in the admin bar and select PUC (leaflet-maps-marker-pro) from the sidebar. Afterwards you can check the communication with the update server by clicking on the buttons Request Info and Check now:

debug-bar-steps

If you or your hoster cannot help you with the information retrieved from the debug bar plugin either, please open a support ticket and we will be glad to help you solving your issue!

Permalink. Mark as helpful. 0

How to resolve the incompatibility with the Enfold theme by kriesi.at

The popuplar Enfold theme by kriesi.at enqueues Google javascript on all admin pages, resulting in Google Autocomplete API (=address search) to break. To fix this, you have to completely disable the mapping functionality added by the theme:

open wp-content/themes/enfold/functions.php (respectively the functions.php from your child theme if you are using one) and add the following code at the bottom:

add_filter('avf_load_google_map_api', 'disable_google_map_api', 10, 1);
function disable_google_map_api($load_google_map_api) {
        $load_google_map_api = false;
        return $load_google_map_api;
}

More infos at http://www.kriesi.at/support/topic/google-maps-element-javascript-conflict-with-maps-marker-pro-plugin/

Permalink. Mark as helpful. 1


Import/Export FAQs

Special characters are not imported!

This can be occur when you are using a CSV import file which does not have UTF-8 as character set. Please try switching to XLSX or ODS format if possible, which are more fail-safe here.

Permalink. Mark as helpful. 0

Can I import markers from the free version?

Yes, you can use export files created with the version for imports in Maps Marker Pro.

Permalink. Mark as helpful. 0


bitcoin FAQs

What are bitcoins?

Bitcoin is a new kind of money. It’s the first decentralized electronic currency not controlled by a single organization or government. It’s an open source project, and it is used by more than 100,000 people. All over the world people are trading hundreds of thousands of dollars worth of bitcoin every day with no middle man and no credit card companies. It’s a startup currency which has never happened before.

Bitcoin is the first digital currency that is completely distributed. The network is made up of users like yourself so no bank or payment processor is required between you and whoever you’re trading with. This decentralization is the basis for Bitcoin’s security and freedom.

Email let us send letters for free, anywhere in the world. Skype lets us make phone and video calls for free, anywhere in the world. Now there’s bitcoin. Bitcoin lets you send money to anyone online, anywhere in the world for less than a cent per transaction! Bitcoin is a community run system not controlled by any bank or government. There’s no wallstreet banker getting rich by standing between you and the people you want to send and receive money from.

Bitcoin is more efficient than all competing currencies. This will drive its adoption in the same way computers were adopted, in that computers made people more efficient in competing in the marketplace. A currency has value by it being widely used. Bitcoin is a startup currency with a deflationary bootstrapping economy. Its use spreads by providing the speculator incentive.

Bitcoin is going to be the biggest opportunity for innovation that the world has seen since the industrial revolution. An idea whose time has come.

Source: http://bitcoin.stackexchange.com

More information on bitcoins:

 

Permalink. Mark as helpful. 0

Can I use bitcoins to extend my access to updates and support?

Yes, this is possible – though not automatically. Please send an email to info(a)mapsmarker.com and we will get back to you with more details about the process.

Depending on how often bitcoin payments will be used, we will enhance this form in the future to also better support that process.

Permalink. Mark as helpful. 0

I already sent bitcoins but did not receive a license yet

Please note that we need to wait until the validity of the transaction is verified by the bitcoin network and afterwards assign your license to your user account.

Although we try to fulfill your order as soon as possible, it might take up to 24 hours to complete all necessary steps. So we kindly ask you for your patience!

Permalink. Mark as helpful. 1

I would also like to use this form – is the source code available as open source?

Yes, actually I even built a WordPress plugin which you can download at http://wordpress.org/plugins/bitcoin-order-form-for-mapsmarkercom/ The code is also available on Github at https://github.com/robertharm/bitcoin-order-form

Please be aware that this plugin is customized for MapsMarker.com and has not options to customize the products in the backend. I shared the code for developers in order for them not having to re-invent the wheel but to only change some form parameters in the code if they want to use a customized version on their sites.

Permalink. Mark as helpful. 0