Category: Account and license management
Do I need an extra license for using a Maps Marker Pro on a subdomain?
Currently due to technical limitations, a valid license key is needed for each domain and subdomain where Maps Marker Pro is installed.
If you are using subdomains just pointing to another part of your main site (e.g. for language choices like de.yourdomain.com), this does not count against your list of available licenses. In this case, please open a support ticket and we will add your subdomain to your list of valid license instances manually.
For a future release we plan to add wildcard support for license validation, so that every subdomain of your main domain automatically gets validated without counting against your list of valid license instances (*.yourdomain.com) – this will also include staging and development domains, which now also do not count against your list of valid license instances but which also have to be added manually by us.
How do I renew my access to updates and support?
Check out our detailed tutorial: how to renew your access to updates and support
What happens after my time period for support expires? Will Maps Marker Pro stop working?
No. Thanks to the unexpring license key, Maps Marker Pro will still work, even if you don’t renew access to support and updates. You can continue to use it on your website, but you will not be able to get updates such as bug fixes, new features and optimizations and won’t have access to our support ticket system.
After the time period ends, you have the option to renew your access to updates and support after at a discounted renewal rate.
What types of payment do you accept?
Currently we accept Visa, Mastercard, American Express, Diners Club, PayPal, Sofort and payment via bitcoins.
We only accept online payments, so we will not be able to take any checks or orders over the phone.
Do you offer any discounts?
Yes.
Multiple-years-discount: If you buy a license for 3 years you get 10 % off, for 5 years you get 15% off. (Select it in the drop-down menu above.)
Translator-discount: Contribute to our translations to earn free licenses in return – see translate.mapsmarker.com for more information.
How much does it cost to renew my access to updates and support?
We offer discounted renewal rates for access to updates and support for Maps Marker Pro after your first purchase has expired:
- Personal package – 1 domain: € 25
- Plus package – up to 5 domains: € 59
- Professional package – up to 25 domains: € 149
For more details, please click here.
I need an invoice with a VAT number for my business – what to do?
If you need an invoice that contains your VAT number, please send us your VAT number after you have completed your order. We will get back to you as quickly as possible with an updated VAT invoice.
Can I use bitcoins to extend my access to updates and support?
Yes, this is possible – though not automatically. Please send an email to info(a)mapsmarker.com and we will get back to you with more details about the process.
Depending on how often bitcoin payments will be used, we will enhance this form in the future to also better support that process.
I already sent bitcoins but did not receive a license yet
Please note that we need to wait until the validity of the transaction is verified by the bitcoin network and afterwards assign your license to your user account.
Although we try to fulfill your order as soon as possible, it might take up to 24 hours to complete all necessary steps. So we kindly ask you for your patience!
Do I need an extra license for a staging or development server?
No. If you’ve got a staging or development server, please open a support ticket and tell us its domain. We will then manually add the domain of your staging server to your list of valid licence instances, and Maps Marker Pro will work like on your production server.