Frequently Asked Questions

No, since v4.14.3, no extra action is needed if you want to use Maps Marker Pro also on a subdomain. The only preerquisite is, that you activated your license on your main domain first.

If you activated your license on a subdomain first, please follow the tutorial on how to transfer a license to a new domain – once finished, activate your license key on your main domain first (like www.mydomain.com) and you will be able to use Maps Marker Pro on subdomains (like staging.mydomain.com) afterwards too automatically.

Check out our detailed tutorial: how to renew your access to updates and support

No. Thanks to the unexpring license key, Maps Marker Pro will still work, even if you don’t renew access to support and updates. You can continue to use it on your website, but you will not be able to get updates such as bug fixes, new features and optimizations and won’t have access to our support ticket system.

After the time period ends, you have the option to renew your access to updates and support after at a discounted renewal rate.

Currently we accept Visa, Mastercard, American Express, Diners Club, PayPal, Sofort, ApplePay and payment via bitcoins.

We only accept online payments, so we will not be able to take any checks or orders over the phone.

Yes.

Multiple-years-discount: If you buy a license for 3 years you get 10 % off, for 5 years you get 15% off. (Select it in the drop-down menu above.)

Translator-discount: Contribute to our translations to earn free licenses in return – see translate.mapsmarker.com for more information.

We offer discounted renewal rates for access to updates and support for Maps Marker Pro after your first purchase has expired:

• Personal package – 1 domain: € 25
• Plus package – up to 5 domains: € 59
• Professional package – up to 25 domains: € 149

For more details, please click here.

If you need an invoice that contains your VAT number, please send us your VAT number after you have completed your order. We will get back to you as quickly as possible with an updated VAT invoice.

Yes, this is possible – though not automatically. Please send an email to info(a)mapsmarker.com and we will get back to you with more details about the process.

Depending on how often bitcoin payments will be used, we will enhance this form in the future to also better support that process.

Please note that we need to wait until the validity of the transaction is verified by the bitcoin network and afterwards assign your license to your user account.

Although we try to fulfill your order as soon as possible, it might take up to 24 hours to complete all necessary steps. So we kindly ask you for your patience!

No, but staging or development server have to be added manually by us – so please open a support ticket and tell us the name of your staging or dev domain and we will add them for your to your list of valid license instances.

If you want to use Maps Marker Pro on more than 25 domains, please get in touch and we’ll gladly figure something out.

No. Never have, never will. Please see our privacy policy for more details on our ethics and moral code.