“Error: a new local license key could not be obtained.” is shown after license activation






If you see the error above after trying to activate your license key on the license settings page, this means that your server could not connect to https://www.mapsmarker.com for the license validation.

Please ask your hoster for help here. There might be special security precautions preventing your server from communicating directly with https://www.mapsmarker.com (GET requests, Port 443)

It could also be that your server only allows direct connection through a proxy (you can verify this if you are not receiving any WordPress core or plugin updates). If this is the case, the proxy server has to be configured in wp-config.php (please ask your hoster for details about your proxy):

define('WP_PROXY_HOST', '192.168.xx.xxx');
define('WP_PROXY_PORT', '8080');
define('WP_PROXY_USERNAME', 'my_user_name');
define('WP_PROXY_PASSWORD', 'my_password');
define('WP_PROXY_BYPASS_HOSTS', 'localhost, www.example.com');

If that also does not help, please open a support ticket and we will be glad to help you solving your issue!

Updated on 29 May 2022