- User Guides
- Articles
- FAQs
- References
- Helpdesk
Account and license management
Affiliates
Configuring settings – Geocoding
How to setup TomTom geocoding
0
How to setup LocationIQ geocoding
+2
How to optimize geocoding settings for more targeted search results
-1
How to setup MapQuest geocoding
+1
How to setup Google geocoding
0
How to setup Algolia Places geocoding
+1
How to setup Photon@Mapsmarker geocoding
0
ARCHIVE – How to setup Mapzen Search geocoding (v3.1.1 or lower)
0
Configuring settings – Layers
How to add TomTom traffic layers
0
How to register a TomTom API key
0
How to register a HERE account
-2
How to register a Google Maps API key
+2
How to create custom basemaps from an image using MapTiler
+2
How to enable bing maps support
0
ARCHIVE – How to register a free MapQuest API key (v3.1.1 or lower only)
+1
Installation and setup
Managing Tools – Import and export
Miscellaneous
Starter guide
Translations
Using APIs
Working with maps – Clustering
Working with maps – Filters
Working with maps – GPX tracks
Working with maps – List of markers
Configuring settings – Geocoding
Configuring settings – Layers
Miscellaneous
Translations
Account and license management
Do I need an extra license for using a Maps Marker Pro on a subdomain?
No, since v4.14.3, no extra action is needed if you want to use Maps Marker Pro also on a subdomain. The only preerquisite is, that you activated your license on your main domain first.
If you activated your license on a subdomain first, please follow the tutorial on how to transfer a license to a new domain – once finished, activate your license key on your main domain first (like www.mydomain.com) and you will be able to use Maps Marker Pro on subdomains (like staging.mydomain.com) afterwards too automatically.
Rate this FAQ answer
You are not allowed to rate this post.
How do I renew my access to updates and support?
Check out our detailed tutorial: how to renew your access to updates and support
Rate this FAQ answer
You are not allowed to rate this post.
What happens after my time period for support expires? Will Maps Marker Pro stop working?
No. Thanks to the unexpring license key, Maps Marker Pro will still work, even if you don’t renew access to support and updates. You can continue to use it on your website, but you will not be able to get updates such as bug fixes, new features and optimizations and won’t have access to our support ticket system.
After the time period ends, you have the option to renew your access to updates and support after at a discounted renewal rate.
Rate this FAQ answer
You are not allowed to rate this post.
What types of payment do you accept?
Currently we accept Visa, Mastercard, American Express, Diners Club, PayPal, Sofort, ApplePay and payment via bitcoins.
We only accept online payments, so we will not be able to take any checks or orders over the phone.
Rate this FAQ answer
You are not allowed to rate this post.
Do you offer any discounts?
Yes.
Multiple-years-discount: If you buy a license for 3 years you get 10 % off, for 5 years you get 15% off. (Select it in the drop-down menu above.)
Translator-discount: Contribute to our translations to earn free licenses in return – see translate.mapsmarker.com for more information.
Rate this FAQ answer
You are not allowed to rate this post.
How much does it cost to renew my access to updates and support?
We offer discounted renewal rates for access to updates and support for Maps Marker Pro after your first purchase has expired:
- Personal package – 1 domain: € 25
- Plus package – up to 5 domains: € 59
- Professional package – up to 25 domains: € 149
For more details, please click here.
Rate this FAQ answer
You are not allowed to rate this post.
I need an invoice with a VAT number for my business – what to do?
If you need an invoice that contains your VAT number, please send us your VAT number after you have completed your order. We will get back to you as quickly as possible with an updated VAT invoice.
Rate this FAQ answer
You are not allowed to rate this post.
Can I use bitcoins to extend my access to updates and support?
Yes, this is possible – though not automatically. Please send an email to info(a)mapsmarker.com and we will get back to you with more details about the process.
Depending on how often bitcoin payments will be used, we will enhance this form in the future to also better support that process.
Rate this FAQ answer
You are not allowed to rate this post.
I already sent bitcoins but did not receive a license yet
Please note that we need to wait until the validity of the transaction is verified by the bitcoin network and afterwards assign your license to your user account.
Although we try to fulfill your order as soon as possible, it might take up to 24 hours to complete all necessary steps. So we kindly ask you for your patience!
Rate this FAQ answer
You are not allowed to rate this post.
Do I need an extra license for a staging or development server?
No, but staging or development server have to be added manually by us – so please open a support ticket and tell us the name of your staging or dev domain and we will add them for your to your list of valid license instances.
Rate this FAQ answer
You are not allowed to rate this post.
How can I transfer my license to another domain?
Please see this tutorial for more details on how to activate your license again on another domain.
Rate this FAQ answer
You are not allowed to rate this post.
25 domains are not enough! Do you offer a license package for unlimited domains?
If you want to use Maps Marker Pro on more than 25 domains, please get in touch and we’ll gladly figure something out.
Rate this FAQ answer
You are not allowed to rate this post.
Do you disclose, rent or sell my personal information to third parties?
No. Never have, never will. Please see our privacy policy for more details on our ethics and moral code.
Rate this FAQ answer
You are not allowed to rate this post.
Affiliates
I want to promote Maps Marker Pro with links and banners on my website. Do you have an affiliate program?
Yes, we do.
When you join our affiliate program, you will be supplied with a range of banners and textual links that you place within your website. When a user follows the links from your website and buys something at mapsmarker.com, you will earn a commission. We’ve got commissions up to 50% and three-tier-levels with 5% commissions for each level.
Check out the details at mapsmarker.com/affiliates.
Rate this FAQ answer
You are not allowed to rate this post.
Configuring settings – Layers
Can I use Mapbox maps in Maps Marker Pro?
Mapbox maps require the use of Mapsbox’s own mapping engine, which conflicts with the mapping engine that our plugin is based on (Leaflet). On top of that, the new Mapbox maps are vector maps, whereas Maps Marker Pro uses raster maps. We therefore don’t have any plans to support the new Mapbox Studio maps at this time. You can continue to use the classic styles for as long as Mapbox provides them, even in Version 4, by adding them as a custom layer.
Rate this FAQ answer
You are not allowed to rate this post.
Can Maps Marker Pro also display weather maps?
Maps Marker Pro allows you to use all kinds of maps which are available via WMTS or WMS standard. Those custom layers can be added via Settings / Layers / Custom:
A community curated list of custom layers an be found at https://mapsmarker.com/custom-layers
For dedicated weather layers, please have a look at https://gis.stackexchange.com/questions/6345/listing-available-online-wms-services-weather-land-data-place-names for a starting point – many of those may be configured to be used in Maps Marker Pro too.
Rate this FAQ answer
You are not allowed to rate this post.
How to use the official Austrian map basemap.at
Basemap.at is the official Austrian map which is available as open data and is a predefined basemap in Maps Marker Pro v4.0+:
Rate this FAQ answer
You are not allowed to rate this post.
Installation and setup
How to uninstall Maps Marker Pro
If you want to uninstall Maps Marker Pro, please login with an admin account to your WordPress site, navigate to Plugins and first deactivate Maps Marker Pro:
As next step, please click on “delete”:
As next step, please confirm the deleting by clicking “OK” (attention: all created maps and markers will also be deleted and there is no possibility to undo this action, unless you restore a backup!)
If you also want to have your customer account and license on our servers deleted as well, please open a support ticket.
Rate this FAQ answer
You are not allowed to rate this post.
Is Maps Marker Pro compatible with Gutenberg / WordPress 5.x?
Yes, Maps Marker Pro is compatible with WordPress 5 and the new Gutenberg editor. For general minimum requirements of Maps Marker Pro please see this FAQ.
For a future release we also plan to add a custom map block, which allows you to easily search and add shortcodes for maps (until then you need to copy and past the shortcode for a map into a block):
Step 1 – copy the shortcode, e.g. from the map edit page
Step 2 – paste the shortcode into the Gutenberg editor, which results in automatically creating a shortcode block
Rate this FAQ answer
You are not allowed to rate this post.
Parse error: syntax error, unexpected T_OBJECT_OPERATOR in maps-marker-pro.php
Plugin could not be activated because it triggered a fatal error.
Parse error: syntax error, unexpected T_OBJECT_OPERATOR in /wp-content/plugins/maps-marker-pro/maps-marker-pro.php on line 66
If you see the error above when trying to activate Maps Marker Pro, this usually means that the PHP version used on your server is too low.
Maps Marker Pro requires at least PHP 5.4 to run properly, anyway as PHP 5.4 is already outdated and does not receive updates (including security fixes!) anymore since September 2015, we stronlgy recommend to a currently supported PHP version (7.x).
To fix this, please either switch your PHP version through your hosting control panel if possible or contact your hosting provider support to switch the PHP version for you.
Rate this FAQ answer
You are not allowed to rate this post.
What are the minimum requirements for Maps Marker Pro?
In order to be able to install Maps Marker Pro, the following minimum requirements have to be fulfilled:
- PHP 5.4 or higher (a current 7.x version is recommended, PHP compatibility has been tested with 7.0, 7.1, 7.2 and 7.3)
- WordPress 4.5 or higher or ClassicPress.
- For verifying the license key, your server needs to be able to connect to www.mapsmarker.com via port 443
Rate this FAQ answer
You are not allowed to rate this post.
Is Maps Marker Pro compatible with ClassicPress?
ClassicPress is a modified and enhanced version of WordPress (without Gutenberg) available at https://www.classicpress.net/.
Maps Marker Pro is also compatible with ClassicPress.
Rate this FAQ answer
You are not allowed to rate this post.
Will Maps Marker Pro work on WordPress.com hosted sites?
No. The WordPress.com hosted platform does not allow to install additional plugins, making it impossible to install Maps Marker Pro. Maps Marker Pro only works on self-hosted WordPress installations.
Rate this FAQ answer
You are not allowed to rate this post.
Can I install Maps Marker Pro on a WordPress MultiSite installation?
Yes, installing Maps Marker Pro on a WordPress MultiSite installation is possible. Just keep in mind, that the license model is domain based, so if you are using subdomains for your multisite installation you need to activate a license per domain. If your subsites are accessible on subdirectories on your main domain though, only the main site has to be activated.
You will find detailled information and a tool tool to propagate your license to your subsites on the license settings page.
Rate this FAQ answer
You are not allowed to rate this post.
How can I rollback to an old version of Maps Marker Pro?
If you have any issues after an update, please open a support ticket. It the issue is severe and affecting all users, we will immediately start working on a hotfix which we make available as soon as possible (usually within 12-24 hours).
If you want to switch back to an old version until this fix is available, please download a former version from https://www.mapsmarker.com/updates_pro/archive/ and overwrite the plugin files on your server in the directory /wp-content/plugins/maps-marker-pro/ (v4+) or /wp-content/plugins/leaflet-maps-marker-pro/ (v3.1.1 or lower).
Please DO NOT uninstall and reinstall the plugin to rollback to an old version, as uninstalling the plugin will also delete all map data!
Rate this FAQ answer
You are not allowed to rate this post.
Is this plugin compatible with WordPress multisite?
You need at least a single license to also install Maps Marker Pro on a WordPress multisite instance. The pro version even includes some additional admin tools which allows you to propagate the license key or custom settings to all subsites.
Rate this FAQ answer
You are not allowed to rate this post.
I would like to use this plugin on wordpress.com
Unfortunately this is not possible at the moment, as plugins for wordpress.com are selected by automattic. Nethertheless you can write an email to plugins@wordpress.org and ask if this plugin could be included in the future (which I would very much appreciate 😉 )
Rate this FAQ answer
You are not allowed to rate this post.
What´s the minimum required WordPress version?
The minimum required WordPress version to run Maps Marker Pro is 4.5 – anyway it is advised to always update to the latest WordPress version.
Rate this FAQ answer
You are not allowed to rate this post.
Does the plugin work with PHP x.x?
You need at least PHP 5.4 installed on your server to run this plugin.
Rate this FAQ answer
You are not allowed to rate this post.
Miscellaneous
Where to submit a feature request
You have an idea how to improve Maps Marker Pro? Then please let us know by either submitting a support ticket or using our contact form.
Rate this FAQ answer
You are not allowed to rate this post.
Is Maps Marker Pro GDPR / DSGVO compliant?
Yes – please have a look at our privacy policy that describes how we collect and use the personal information you provide.
Rate this FAQ answer
You are not allowed to rate this post.
Does Maps Marker Pro support shape files?
Currently with v4.0 shape files/shp are not supported – we play to add support though for a future release (no release date yet available).
If you want to keep up to date with the latest Maps Marker development, please subscribe to our news via RSS, follow @MapsMarker on twitter or on Facebook.
Rate this FAQ answer
You are not allowed to rate this post.
I would also like to use this form – is the source code available as open source?
Yes, actually I even built a WordPress plugin which you can download at http://wordpress.org/plugins/bitcoin-order-form-for-mapsmarkercom/ The code is also available on Github at https://github.com/robertharm/bitcoin-order-form
Please be aware that this plugin is customized for MapsMarker.com and has not options to customize the products in the backend. I shared the code for developers in order for them not having to re-invent the wheel but to only change some form parameters in the code if they want to use a customized version on their sites.
Rate this FAQ answer
You are not allowed to rate this post.
Can I try a live demo of the Maps Marker Pro?
Yes: Test Maps Marker Pro live at https://demo.mapsmarker.com, where you’re allowed to login to the backend and test the admin pages of Maps Marker Pro before purchasing a license or starting a free 30-day trial on your server.
Rate this FAQ answer
You are not allowed to rate this post.
Which features are planned for future releases?
Please check out the roadmap for planned feature for next releases of Maps Marker Pro.
Rate this FAQ answer
You are not allowed to rate this post.
I would like to have feature XY in one of the next versions of the plugin
Please check out the roadmap for Maps Marker Pro if your feature has already been listed there. If not, please add a comment there.
Rate this FAQ answer
You are not allowed to rate this post.
Pricing
Do I need an extra license for using a Maps Marker Pro on a subdomain?
No, since v4.14.3, no extra action is needed if you want to use Maps Marker Pro also on a subdomain. The only preerquisite is, that you activated your license on your main domain first.
If you activated your license on a subdomain first, please follow the tutorial on how to transfer a license to a new domain – once finished, activate your license key on your main domain first (like www.mydomain.com) and you will be able to use Maps Marker Pro on subdomains (like staging.mydomain.com) afterwards too automatically.
Rate this FAQ answer
You are not allowed to rate this post.
How do I renew my access to updates and support?
Check out our detailed tutorial: how to renew your access to updates and support
Rate this FAQ answer
You are not allowed to rate this post.
What happens after my time period for support expires? Will Maps Marker Pro stop working?
No. Thanks to the unexpring license key, Maps Marker Pro will still work, even if you don’t renew access to support and updates. You can continue to use it on your website, but you will not be able to get updates such as bug fixes, new features and optimizations and won’t have access to our support ticket system.
After the time period ends, you have the option to renew your access to updates and support after at a discounted renewal rate.
Rate this FAQ answer
You are not allowed to rate this post.
What types of payment do you accept?
Currently we accept Visa, Mastercard, American Express, Diners Club, PayPal, Sofort, ApplePay and payment via bitcoins.
We only accept online payments, so we will not be able to take any checks or orders over the phone.
Rate this FAQ answer
You are not allowed to rate this post.
I want to sell your plugin. Do you have reseller discounts?
Yes, we do. We’ve got a program that allows you to resell licenses at a 20% discount. If you’re interested in reselling Maps Marker Pro, kindly visit mapsmarker.com/reseller.
Rate this FAQ answer
You are not allowed to rate this post.
Do you offer any discounts?
Yes.
Multiple-years-discount: If you buy a license for 3 years you get 10 % off, for 5 years you get 15% off. (Select it in the drop-down menu above.)
Translator-discount: Contribute to our translations to earn free licenses in return – see translate.mapsmarker.com for more information.
Rate this FAQ answer
You are not allowed to rate this post.
How much does it cost to renew my access to updates and support?
We offer discounted renewal rates for access to updates and support for Maps Marker Pro after your first purchase has expired:
- Personal package – 1 domain: € 25
- Plus package – up to 5 domains: € 59
- Professional package – up to 25 domains: € 149
For more details, please click here.
Rate this FAQ answer
You are not allowed to rate this post.
I need an invoice with a VAT number for my business – what to do?
If you need an invoice that contains your VAT number, please send us your VAT number after you have completed your order. We will get back to you as quickly as possible with an updated VAT invoice.
Rate this FAQ answer
You are not allowed to rate this post.
Can I use bitcoins to extend my access to updates and support?
Yes, this is possible – though not automatically. Please send an email to info(a)mapsmarker.com and we will get back to you with more details about the process.
Depending on how often bitcoin payments will be used, we will enhance this form in the future to also better support that process.
Rate this FAQ answer
You are not allowed to rate this post.
I already sent bitcoins but did not receive a license yet
Please note that we need to wait until the validity of the transaction is verified by the bitcoin network and afterwards assign your license to your user account.
Although we try to fulfill your order as soon as possible, it might take up to 24 hours to complete all necessary steps. So we kindly ask you for your patience!
Rate this FAQ answer
You are not allowed to rate this post.
Do I need an extra license for a staging or development server?
No, but staging or development server have to be added manually by us – so please open a support ticket and tell us the name of your staging or dev domain and we will add them for your to your list of valid license instances.
Rate this FAQ answer
You are not allowed to rate this post.
Can I try a live demo of the Maps Marker Pro?
Yes: Test Maps Marker Pro live at https://demo.mapsmarker.com, where you’re allowed to login to the backend and test the admin pages of Maps Marker Pro before purchasing a license or starting a free 30-day trial on your server.
Rate this FAQ answer
You are not allowed to rate this post.
25 domains are not enough! Do you offer a license package for unlimited domains?
If you want to use Maps Marker Pro on more than 25 domains, please get in touch and we’ll gladly figure something out.
Rate this FAQ answer
You are not allowed to rate this post.
If I don´t like to use Maps Marker Pro anymore, can I get a refund?
No, sorry, you can’t. To avoid buyer’s remorse, please feel free to thoroughly try before you buy: Maps Marker Pro offers a free 30-day trial without any hidden costs, allowing you to test whether the plugin fits your needs and runs on your hosting environment. Should any questions appear during that time, please don’t hesitate to get in touch with us.
Rate this FAQ answer
You are not allowed to rate this post.
So… the unexpiring license key does really mean I can use Maps Marker Pro forever after I purchased a license once?
Yes, that’s how we do it. We don’t force you to renew, but we work hard on making you want to renew your license for our frequent updates, up-do-date versions and extra-loving support.
Rate this FAQ answer
You are not allowed to rate this post.
Will I have any obligations after the free 30 days trial period?
No, absolutely not. You can test Maps Marker Pro’s full features 30 days for free without taking any risks. After 30 days, the plugin will simply stop working unless you enter a valid license key. (If you have upgraded from the free lite-version, you can switch back to it.)
Please note that we never share your data with any third parties – see our privacy policy for details on our moral code.
Rate this FAQ answer
You are not allowed to rate this post.
Do you disclose, rent or sell my personal information to third parties?
No. Never have, never will. Please see our privacy policy for more details on our ethics and moral code.
Rate this FAQ answer
You are not allowed to rate this post.
Can I switch back to the free version without data loss?
Yes, if you used the pro upgrader to start a free 30 day trial and want to roll back to the free version after your 30 day free trial has expired, this is possible without data loss.
Since Maps Marker Pro v4.0 which features a complete rewrite and does not share any codebase with Leaflet Maps Marker anymore, a rollback from free to pro is not possible anymore as it was possible before with Maps Marker Pro v3.1.1. As both plugins use different database tables, you can switch between those two versions at any time though – changes in pro version will not be reflected in the free version anymore though since Maps Marker Pro v4.0.
Rate this FAQ answer
You are not allowed to rate this post.
Will I be able to reuse my map data when upgrading from the free version?
Yes, with Maps Marker Pro you will be able to use marker and layer maps created with the free version of the plugin, as your map data gets migrated to the Maps Marker Pro database schema.
Rate this FAQ answer
You are not allowed to rate this post.
How much does the pro version cost?
Please check out the store for current prices.
Rate this FAQ answer
You are not allowed to rate this post.
Can I use this plugin within a commercial context?
Yes, you can use Leaflet Maps Marker and Maps Marker Pro within a commercial context. Anyway it is required that the attribution links for the licence conditions of the used maps don´t get removed from each map shown through the plugin on your website.
Maps Marker Pro is not licensed under GPL 2.0 but can of course also be used within a commercial context. The pro version also allows you to remove the backlinks to MapsMarker.com – please check out the terms of service for more details.
Depending on geocoding or basemap providers which require additional registration, additional requirements may apply, please check the ToS of the external providers before signup for more details.
Rate this FAQ answer
You are not allowed to rate this post.
Resellers
I want to sell your plugin. Do you have reseller discounts?
Yes, we do. We’ve got a program that allows you to resell licenses at a 20% discount. If you’re interested in reselling Maps Marker Pro, kindly visit mapsmarker.com/reseller.
Rate this FAQ answer
You are not allowed to rate this post.
Troubleshooting
Plugin cannot be activated – Fatal error: Uncaught Error: Class ‘MMP\SPBAS’ not found
Fatal error: Uncaught Error: Class ‘MMP\SPBAS’ not found in /wp-content/plugins/maps-marker-pro/classes/maps-marker-pro.php:111
If you are receiving the error above upon plugin activation, it is likely that your server has a security layer (like mod_security) which resulted in deleted on specific obfuscated Maps Marker Pro files. Those files are obfuscated by default to protect the license validation mechanism and if the security layer is configured to strictly, those files can be falsly identified as malware.
To fix this, please update to v4.10 or higher. If you are still experiencing issues, please open a support ticket.
To fix this, please contact your hoster and ask them to add the following 3 files to the whitelist of the security layer:
- /wp-content/plugins/maps-marker-pro/classes/menu-license.php
- /wp-content/plugins/maps-marker-pro/classes/shortcodes.php
- /wp-content/plugins/maps-marker-pro/classes/spbas.php
If this is done, re-download the current plugin package (respectively the version you are using from our release archives if it is not the current one) and manually re-upload the 3 files above via FTP.
Rate this FAQ answer
You are not allowed to rate this post.
Google map tiles are not displayed when using Newspaper theme
If you are using the theme Newspaper available on Envato market it can be that map tiles for Google basemaps are not visible:
This is caused by the theme´s style.css – we already contacted the support and hope that the issue will be fixed with a new release of Newspaper theme soon.
Until this fix is available, you can workaround this issue by navigating to Newspaper / Theme Panel, select the tab “Custom code” and add the following CSS to the section “Custom CSS”:
body.td-animation-stack-type0 .td-animation-stack .entry-thumb,
body.td-animation-stack-type0 .post img {
opacity: unset !important;
}
as an alternative you can also add the following CSS:
.maps-marker-pro img {
opacity: 1 !important;
}
Rate this FAQ answer
You are not allowed to rate this post.
I cannot update a map or marker as the save button is disabled
If the “Save”-button on map or marker edit pages is disabled and cannot be clicked, it is likely that this is caused by a plugin conflict. To verify this, please disable all other plugins but Maps Marker Pro and try again.
If this does not help, it is likely that there might be an issue with your general WordPress AJAX endpoint. Have a look into the browser console (can be opened with key F11 for example) to see if there are any error messages. Send us these error messages in a support ticket so that we can have a closer look.
Rate this FAQ answer
You are not allowed to rate this post.
Geocoding error “OVER_QUERY_LIMIT”
If you are getting the error OVER_QUERY_LIMIT when trying to geocode an address with Google set as geocoding provider, this means that you exceeded the Google Maps Platform web services usage limits by:
- sending too many requests per day or e.g. by
- sending requests too fast, i.e. too many requests per second
The above problems can be address by combining two approaches:
- Lowering usage, by optimizing applications to use the web services more efficiently.
- Increasing usage limits, when possible, by purchasing additional allowance for your Google Maps APIs for Work license.
We´d suggest to login to your Google API console and check and adjust your usage limits there.
As an alternative you can switch to another geocoding provider.
Rate this FAQ answer
You are not allowed to rate this post.
No geocoding results for a specific address or location
Maps Marker Pro allows you to choose from different geocoding providers which enables you to get the best results according to your needs. For a list of available geocoding providers and instructions on how to activate them, please have a look at https://www.mapsmarker.com/kb/article/geocoding/.
Please be aware that each geocoding provider uses different sources with different update cycles. Nevertheless it can be, that no result is found for an address, which definitely exists though. If this is the case for you, we´d recommend to switch to another geocoding provider to verify if the exact address is found there, e.g. by using the dropdown which shows all active geocoding providers:
If there is still no result found, you can help all OpenStreetMap based geocoding services (all but Google Geocoding) to improve their dataset by submitting the address. For more information on how to help improve address data for OpenStreetMap, please have a look at the following sites:
- https://wiki.openstreetmap.org/wiki/Address_Improvement
- https://wiki.openstreetmap.org/wiki/Addresses
- https://help.openstreetmap.org/questions/7335/how-to-add-a-house-number
- http://ideditor.com/
Rate this FAQ answer
You are not allowed to rate this post.
“File type not permitted for security reasons” error when trying to upload a gpx file
WordPress 4.7.1 introduced a bug that can cause this error. We have included a workaround for this in Maps Marker Pro v4.3, so updating to the latest version should fix the problem.
If you are on v4.3 or later and still get this error, it is most likely a problem with the GPX file itself. WordPress checks if the contents of a file match its reported MIME type and rejects the upload if they do not. Since GPX files are technically XML files, a valid XML header needs to be present. This means when you open the file with a text editor, the first line should look similar to this:
<?xml version="1.0" encoding="UTF-8" ?>
If that is not the case, adding the line should resolve the error.
Alternatively, although not recommended for security reasons, you can disable the MIME type check by adding the following code to your wp-config.php:
define('ALLOW_UNFILTERED_UPLOADS', true);
If you are still experiencing issues, please open a support ticket and attach your GPX file.
Rate this FAQ answer
You are not allowed to rate this post.
Marker icon window is overlapped by map
If you want to change the icon of a marker and the icon window is hidden behind the map when clicking the “Change” button for icons, this is usually caused by a plugin conflict (some plugins do not follow best practices and embedd their javascripts and CSS files on every admin page and not just where needed).
You can either find and disable the plugin causing this or add the following code at the end your
theme´s functions.php to fix this:
/* Maps Marker Pro - fix for icon modal being hidden by other plugins or themes using jquery ui */ function mmp_icon_modal_visibility_workaround() { $current_screen = get_current_screen(); if ( ($current_screen->base == 'maps-marker-pro_page_mapsmarkerpro_marker') || ($current_screen->base == 'maps-marker-pro_page_mapsmarkerpro_map') ) { echo '<style>.ui-dialog { z-index: 99999 !important; }</style>'; } } add_action('admin_head', 'mmp_icon_modal_visibility_workaround');
Rate this FAQ answer
You are not allowed to rate this post.
Parse error: syntax error, unexpected T_OBJECT_OPERATOR in maps-marker-pro.php
Plugin could not be activated because it triggered a fatal error.
Parse error: syntax error, unexpected T_OBJECT_OPERATOR in /wp-content/plugins/maps-marker-pro/maps-marker-pro.php on line 66
If you see the error above when trying to activate Maps Marker Pro, this usually means that the PHP version used on your server is too low.
Maps Marker Pro requires at least PHP 5.4 to run properly, anyway as PHP 5.4 is already outdated and does not receive updates (including security fixes!) anymore since September 2015, we stronlgy recommend to a currently supported PHP version (7.x).
To fix this, please either switch your PHP version through your hosting control panel if possible or contact your hosting provider support to switch the PHP version for you.
Rate this FAQ answer
You are not allowed to rate this post.
“For development purposes only” error on Google basemaps
By default Maps Marker Pro uses OpenStreetMap for maps which can be used without any mandatory API key registration. If you are using Google Maps though, you can experience the following issue, if the Google API key setup was incomplete/incorrect:
If you see the error “For development purposes only” on your map using Google basemaps, please open your browser console (e.g. by pressing the key F12 in Firefox or Chrome) and switch to the “Console” tab e to see more details about the error:
In the example above, the error is NoApiKeys
, which means the mandatory Google Maps Javascript API key is missing.
Anyway most errors are related to your Google Maps Javascript API key, which is needed in order to display Google Maps properly.
So to fix this, please proceed as follows:
- make sure you registered a Google Maps Javascript API key, see tutorial for details. Please also make sure that you have saved your credit card details in the Google API console, which is needed since the Google ToS changes from summer 2018.
- if your error is
RefererNotAllowedMapError
please re-check step 6 from the tutorial and make sure you set the your accepted referrer for the domain where the map is embedded is configured correctly, like*.yourdomain.com/*
For all other errors please have a look at the error reference at https://developers.google.com/maps/documentation/javascript/error-messages#deverrorcodes where you will also find a possible solution.
If this still does not help, please open a support ticket and we will be glad to help.
Rate this FAQ answer
You are not allowed to rate this post.
Error “Failed to send request” when trying to migrate to v4
This error indicates that there are some issues with your AJAX configuration respectively wp-admin/admin-ajax.php endpoint.
To verify this, please open the browser console (e.g. with F12 in Firefox or chrome), switch to the “Console” tab and reload the page and click on “Check migration” again to verify if there are any additional error messages:
If you do not see an error message there, please switch to the “Network” tab and reload the page and click on “Check migration” again to verify if there are any additional error messages:
From the screen above you see that the request failed with the Status (=HTTP error code) 404 – in this example, the file /wp-admin/admin-ajax.php was not available.
It is more likely though, that you will see Status 500 (= Internal Server Error) here. The 500 Internal Server Error is the general catch all error when the server throws an exception. It is the error message when no more specific error message is suitable and is in most cases directly related to a server misconfig or issue.
So what do now?
First, please try to temporarily disable all other plugins but Maps Marker Pro to verify that this issue is not caused by a plugin conflict.
If this does not help, please have a look at the server error log like PHP or Apache error log when that request is made and which might give you a clue why this error happens on your server.
If this still does not help, please check if one of the following tutorial can help you find the reasons for this server error:
- https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website
- https://www.lifewire.com/500-internal-server-error-explained-2622938
- https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
If this still does not help, we´d advise to get in contact with your hosting support so that they can analyse why the request to /wp-admin/admin-ajax.php fails when trying to run the migration tool.
Rate this FAQ answer
You are not allowed to rate this post.
Console error “MapsMarkerPro is not defined”
If your maps do not show up and your browser console is showing the error “MapsMarkerPro is not defined” please proceed as follows:
- If you are using any caching plugins, please try first to clear any involved caches.
- First check if this issue might be caused by a plugin conflict. To verify this, please temporarily disable all other plugins but Maps Marker Pro and try again.
- If this did not return any results, please verify if your template files include hooks for
wp_head()
in header.php andwp_footer()
in footer.php (which are needed to properly load scripts and styles from Maps Marker Pro).
Rate this FAQ answer
You are not allowed to rate this post.
Map tiles (in tabs) are not loaded completely
If your map looks like the example above or if it is embedded in a tab, please enable the option “Tabbed” on backend, which should fix this issue:
Rate this FAQ answer
You are not allowed to rate this post.
“Error: map images could not be loaded” is displayed
If you see this error message instead of a map, this can have several reasons:
the most likely one is that the (external) tile server used is currently not available or has temporary issues (e.g. a maintenance window). Unfortunately we do not have direct influence on the availability of external tile servers Maps Marker Pro enables you to connect to in order to display map tiles. From our experience, OpenStreetMap is very reliable and those errors occur very rarely.
Anyway as also stated in the error message, it could be that there are internet connection issues on the user side, which result in map tiles not being able to load, although the external map tile server is available.
The third reasons for this error – faulty map configuration – is usually only the case if you use custom tile server configurations (e.g. if you added a custom basemap which only shows map tiles for a specific area and you panned your map outside that area).
In case you experience this issue often with one selected tile service provider, you can try switching to another tile service provider for your map.
Rate this FAQ answer
You are not allowed to rate this post.
How to fix the incompatibility with the “Geo Redirect” plugin
The plugin “Geo redirect” allows you to redirect your visitors or switch language according to their country. Unfortunately there hasnt been an update since 2013 and using this plugin together with Maps Marker Pro is causing layer maps to break (as also the leaflet-geojson.php call which is needed to load the markers is redirected.
To fix this, please open the file /wp-content/plugin/geographical-redirect/geo-redirect.php
The find the code
public function checkIfRedirectNeeded()
{
if (!is_array($this->geo_redirect_data))
return;
and replace it with
public function checkIfRedirectNeeded()
{
//info: do not redirect Maps Marker Pro requests
$request_uri = $this->request_uri;
if (stripos($request_uri, 'geojson') !== FALSE) {
return;
}
if (!is_array($this->geo_redirect_data))
return;
and save the file. As a result, layer maps should be working again.
Rate this FAQ answer
You are not allowed to rate this post.
Geolocation error: Only secury origins are allowed / https is required
With Chrome 50+, Firefox 55+ and Safari 10+ significant changes to the geolocation support were introduced by the related browser vendors: all applications requesting the current position of the user (not just for Maps Marker Pro´s geolocation feature) are only allowed anymore to retrieve the current position of the user if the site is setup to be delivered securely via https – users will see the following or a similar warning instead:
See more details about this decision by Google at https://developers.google.com/web/updates/2016/04/geolocation-on-secure-contexts-only. Geolocation will still work on non-https sites if the users access the site via alternative browsers like Firefox, Safari or Internet Explorer – anyway it could be likely that those browsers will also add a similar security restriction in the future.
Update November 2016: since iOS 10 also Safari 10+ now requires https to support geolocation. The implementation is even more strict than with Google Chrome – geolocation will not work for example if there are mixed-content warnings on your site.
Update 2017: Firefox 55+ also requires https for accessing geolocation (see details)
So if you need the Maps Marker Pro geolocation featue on your site (which with v2.7 even gets more usable as you can sort the list of markers based on the current position of the user), it is strongly advised to migrate your site to https. Some hosters already provide free https certificates from letsencrypt.org for example. For configurations needed within your WordPress site in order to configure it to support https, please have a look at tutorials like https://css-tricks.com/moving-to-https-on-wordpress/.
As https has more advantages for your site than just geolocation working again with Google Chrome 50+ and Safari 10+ (like securing the data integrity, sender authentication and user privacy as well as higher Google ranking as https is used as ranking signal), we strongly advise to switch your site to https only if you haven´t done so yet.
If you switched your site to https and still get a geolocation error (like “Geolocation error: user denied geolocation”), please check your device´s location settings if it is allowed for apps/web sites to retrieve the geolocation.
Rate this FAQ answer
You are not allowed to rate this post.
How to resolve the incompatibility with the Enfold theme by kriesi.at
Update 28. October 2016: the following workaround is not needed anymore if you are using Maps Marker Pro v2.8, Leaflet Maps Marker v3.11 or greater.
The popuplar Enfold theme by kriesi.at enqueues Google javascript on all admin pages, resulting in Google Autocomplete API (=address search) to break. To fix this, you have to completely disable the mapping functionality added by the theme:
open wp-content/themes/enfold/functions.php (respectively the functions.php from your child theme if you are using one) and add the following code at the bottom:
add_filter('avf_load_google_map_api', 'disable_google_map_api', 10, 1); function disable_google_map_api($load_google_map_api) { $load_google_map_api = false; return $load_google_map_api; }
More infos at http://www.kriesi.at/support/topic/google-maps-element-javascript-conflict-with-maps-marker-pro-plugin/
Rate this FAQ answer
You are not allowed to rate this post.
I do not see plugin update notifications about new versions
The Maps Marker Pro plugin checks every 12 hours if a new version is available. You can also manually trigger the update check by going to Plugins and clicking on the link “Manually check for updates” next to “Maps Marker Pro”:
If you do not see the link “Manually check for updates” or clicking on it does not show the latest version available, please proceed as follows:
Please first check if you are using v1.5.9 or v1.6. With v1.5.9 delivery of plugin updates via SSL was added to increase security. Unfortunately we found that although this features works fine, there might be issues on servers with outdated or incomplete SSL libraries. This can prevent your plugin to communicate with mapsmarker.com to check for new plugin updates.
To fix this, please manually update to the latest version, which includes a workaround for those servers. To manually update your plugin, please download the latest package from https://mapsmarker.com/download-pro, unzip the plugin package and copy the files from the unpacked folder /maps-marker-pro/ to your server via FTP, overwritting all files and subdirectories in the directory youdomain.com/wp-content/
Please note: if you would uninstall and reinstall the plugin through the WordPress admin interface, all created maps would get deleted on uninstall, so please do a manual update via FTP if you have already created some maps!
If updating to the latest version did not solve the issue, please ask your hoster for help. There might be special security precautions preventing your server from communicating directly with https://www.mapsmarker.com (GET requests, Port 443)
It could also be that your server only allows direct connection through a proxy (you can verify this if you are not receiving any WordPress core or plugin updates). If this is the case, the proxy server has to be configured in wp-config.php (please ask your hoster for details about your proxy):
define('WP_PROXY_HOST', '192.168.xx.xxx');
define('WP_PROXY_PORT', '8080');
define('WP_PROXY_USERNAME', 'my_user_name');
define('WP_PROXY_PASSWORD', 'my_password');
define('WP_PROXY_BYPASS_HOSTS', 'localhost, www.example.com');
If you are not using a proxy, and still not see the that there is a new plugin version available, please install the debug bar plugin from https://wordpress.org/extend/plugins/debug-bar/. This plugin allows you to debug the communication to the update server on mapsmarker.com. After activation of this plugin, click on Debug in the admin bar and select PUC (leaflet-maps-marker-pro) from the sidebar. Afterwards you can check the communication with the update server by clicking on the buttons Request Info and Check now:
If you or your hoster cannot help you with the information retrieved from the debug bar plugin either, please open a support ticket and we will be glad to help you solving your issue!
Rate this FAQ answer
You are not allowed to rate this post.
“Error: a new local license key could not be obtained.” is shown after license activation
If you see the error above after trying to activate your license key on the license settings page, this means that your server could not connect to https://www.mapsmarker.com for the license validation.
Please ask your hoster for help here. There might be special security precautions preventing your server from communicating directly with https://www.mapsmarker.com (GET requests, Port 443)
It could also be that your server only allows direct connection through a proxy (you can verify this if you are not receiving any WordPress core or plugin updates). If this is the case, the proxy server has to be configured in wp-config.php (please ask your hoster for details about your proxy):
define('WP_PROXY_HOST', '192.168.xx.xxx');
define('WP_PROXY_PORT', '8080');
define('WP_PROXY_USERNAME', 'my_user_name');
define('WP_PROXY_PASSWORD', 'my_password');
define('WP_PROXY_BYPASS_HOSTS', 'localhost, www.example.com');
If that also does not help, please open a support ticket and we will be glad to help you solving your issue!
Rate this FAQ answer
You are not allowed to rate this post.
When saving a marker I get the error “a marker with the ID 0 does not exist!”
This FAQ is only valid for Maps Marker Pro v3.1.1 or lower:
Please check if the database tables needed for Maps Marker Pro have been created by logging into your database tool (usually phpmyadmin) and checking if the tables
- wp_leafletmapsmarker_markers and
- wp_leafletmapsmarker_layers
exist. If yes, please turn on WordPress debugging (by adding define(‘WP_DEBUG’, true); to wp-config.php), also have a look into the PHP error log if possible and open a support ticket with the logged results.
Rate this FAQ answer
You are not allowed to rate this post.
starting point when using Google Maps directions is incorrect
By default Google Maps is used as directions provider for the directions link in the map panel and for the directions link added to the popuptext of each marker.
If you entered an address for your location, this address will be used for directions starting point, if you only entered latitude and logitude coordinates (and address field is empty), these coordinates are used as starting point for directions.
If you notice that your starting point on the opened Google Maps is incorrect, than is because Google by default always calculates the directions by using car as preferred transport method. So the nearest place to your location that can be reached by car is taken as starting point automatically.
Unfortunately this cannot be fixed on Google Maps, as this is not a bug but a feature 😉 – anyway there are several ways to deal with this issue:
– if you only rely on walking directions, you can navigate to Settings / directions settings / Google Maps directions settings and check the checkbox “Walking directions”.
– if that is not an option for you (roads for cars will be ignored with this direction), please navigate to Settings / directions settings / general directions settings and set a different directions provider like bing maps, which takes exactly the coordinates of your location and does not change the starting point.
Rate this FAQ answer
You are not allowed to rate this post.
HTML5 fullscreen mode does not work for maps in iframes
If you embedd a map with an iframe-tag, you have to add the following code to this tag for HTLM5-fullscreen-mode (pro version only) to work:
allowfullscreen=”true” mozallowfullscreen=”true” webkitallowfullscreen=”true”
Rate this FAQ answer
You are not allowed to rate this post.
I only get “loading map – please wait…” and no map
For analysing this issue, please follow the tutorial at https://www.mapsmarker.com/kb/article/need-support-please-read-me-first/
Rate this FAQ answer
You are not allowed to rate this post.
I get the error “Map could not be loaded – please enable Javascript!”
Maps Marker Pro needs a browser which supports Javascript in order to display maps. Current version of common browsers (Firefox, Chrome, Internet Explorer or Safari) support Javascript out of the box – if you use an old version, please update to the current version (you will benefit from it in general, believe me!).
If this doesnt help, please check if you have same Javascript blocking addons/plugins like NoScript installed and active – those addons need to be disabled in order to show maps.
If this does not help either, please open a support ticket and we will have a closer look why your map is not being displayed.
Rate this FAQ answer
You are not allowed to rate this post.
Known incompabilities with other plugins
With v2.1 of Leaflet Maps Marker, I added an automatic check for incompatible plugins and instructions how to solve corresponding bugs (if possible). If an incompatibility is found, an admin notice (and instructions how to solve this if available) is displayed in your WordPress admin area. This list is automatically updated on each new release.
Rate this FAQ answer
You are not allowed to rate this post.
ARCHIVE – Database warning “Found row where the auto_increment column has the value 0” (v3.1.1 or lower only)
This FAQ is only valid for Maps Marker Pro v3.1.1 or lower!
When using backup plugins like BackWPup or working directly in your database via phpmyadmin you might notice the following warning:
WARNING: Result of table check for wp_leafletmapsmarker_layers is: Found row where the auto_increment column has the value 0
This is generally nothing to worry about – the table wp_leafletmapsmarker_layers was designed to start with value 0 – changing this in order to suppress the warning is unfortunately not possible, as layer 0 is used for all markers which are not assigned to a layer.
Rate this FAQ answer
You are not allowed to rate this post.
Working with maps – GPX tracks
“File type not permitted for security reasons” error when trying to upload a gpx file
WordPress 4.7.1 introduced a bug that can cause this error. We have included a workaround for this in Maps Marker Pro v4.3, so updating to the latest version should fix the problem.
If you are on v4.3 or later and still get this error, it is most likely a problem with the GPX file itself. WordPress checks if the contents of a file match its reported MIME type and rejects the upload if they do not. Since GPX files are technically XML files, a valid XML header needs to be present. This means when you open the file with a text editor, the first line should look similar to this:
<?xml version="1.0" encoding="UTF-8" ?>
If that is not the case, adding the line should resolve the error.
Alternatively, although not recommended for security reasons, you can disable the MIME type check by adding the following code to your wp-config.php:
define('ALLOW_UNFILTERED_UPLOADS', true);
If you are still experiencing issues, please open a support ticket and attach your GPX file.
Rate this FAQ answer
You are not allowed to rate this post.
Can tracks from fitness trackers be displayed on maps?
If your fitness trackers (like garmin fit) allows exporting recorded tracks as GPX format, those files can usually be also displayed on maps with Maps Marker Pro.
In order to display those tracks, create a new map, switch to the tab “GPX” and start by clicking on the “Open Media Library” button:
As next step switch to tab “Upload files”, select and upload your gpx file, finish by clicking the button “Choose”:
As a result, the GPX track is displayed on the map and you can optionally further customize its settings (switching to advanced editor for all options is recommended):
Rate this FAQ answer
You are not allowed to rate this post.
Can I add multiple GPX tracks to a map?
You can only add one GPX file to a map – if you want to show multiple GPX tracks on one map, you have to merge those files first – you can use the online tool at https://www.gpsvisualizer.com/convert_input for this purpose:
(Upload the GPX files you want to merge and click on Convert).
Since v4.0 though multiple tracks within one GPX files are also supported and can be selected by the related controlbox in the elevation chart:
Rate this FAQ answer
You are not allowed to rate this post.
Can I manually draw a GPX track on a map?
Since v4.3 we added polyline support which allows you to draw directly on your maps by using geometry layers like polylines, polygons, circles and rectangles directly on your maps:
Please see the following animation on how polylines can be edited (animation with courtesy of Sumit Kunar – just be aware that the marker adding functionality as seen in the animation is not supported in Maps Marker Pro – if you want to add a marker, please use the “add marker” feature):
Rate this FAQ answer
You are not allowed to rate this post.
Can I display routes (GPX) on maps?
Working with markers
Can I add a marker to multiple maps?
Yes, with Maps Marker Pro v4.0+ this is possible.
Open the marker on backend and select the desired maps to assign to from the maps selection box:
Rate this FAQ answer
You are not allowed to rate this post.
How do I change the shadow of markers?
The shadow image for marker icons can be changed at Settings / Misc / Icons:
Rate this FAQ answer
You are not allowed to rate this post.
Can I add custom map icons?
Yes, you can choose from more than over 1000 icons for markers from https://mapicons.mapsmarker.com – more instructions on how to upload and use new icons, please have a look at this userguide.
Rate this FAQ answer
You are not allowed to rate this post.